GENERAL

During any practical training sessions, it is expected that all participants will be appropriately attired for the particular session. The industry has certain safety requirements that must be observed. If personal protective equipment (PPE) is required to participate in or complete a practical session, you will either be advised prior to the course or it will be provided for you. It is not acceptable for participants to attend a course or workshop wearing clothing that bears obscene, offensive or insulting images or wording. 

Firstly, you’ll need to visit portal.usi.gov.au/student/ForgottenUsi 

Select one of the four options below to find your USI:

1. Find with email 

Enter the email address saved on your USI account and your date of birth and click ‘Submit’. 

2. Find with mobile 

Enter the mobile number saved on your USI account and your date of birth and click ‘Submit’. 

3. Find with security questions 

Enter your Family Name, Date of Birth and Gender and at least one of the following: First/ Given Name, Middle Name, or Town/City of Birth, and click ‘Next’. Answer your two security questions. 

4. Find with personal details 

Enter your First/Given and Family/Last Names, Date of Birth, Gender, Town/City of Birth, and either your Email Address, Mobile Number or Postal address (Postal address appears after Country of Residence has been entered). 

Firstly, you’ll need to visit portal.usi.gov.au/student

1. Confirm who the USI is for

If you are creating a USI for yourself, or helping someone with you to create their USI, select ‘No’. If you are applying for a USI on behalf of another person who is not currently with you, select ‘Yes’. 

2. Select verifiable identity document 

You will need to provide evidence of your identity by using a verifiable document such as a driver’s licence, passport or birth certificate. When you create your USI, the name you enter must match what is on the identity document or you will not be able to create your USI. 

3. Contact Details 

Provide at least two contact methods, preferably email and mobile, to access your USI online. If you forget your USI in the future, you will be able to use your email or mobile to find it. 

4. Confirm your identity

The USI Registry System confirms your identity using the ‘Documentation Verification Service’ (DVS) and checks that you don’t already have a USI. If there is a USI which matches your identity, follow the steps for Forgotten USI.

5. Secure your account 

Set up a password and security questions.

Australia’s VET system is based on nationally endorsed Training Packages that identify specific skills and knowledge applied in the workplace. Participants for a VET qualification must demonstrate the skills and knowledge identified in a training package and be judged ‘competent’ in the selected units of competency to be eligible for the award of the qualification. For more information on Australia’s VET system visit: training.gov.au 

Registered training organisations (RTOs) are government-approved providers and assessors of nationally recognised training. This means simply that RTOs, such as Pinnacle Safety and Training, are recognised as providers of quality training, and are the only organisations that can issue nationally recognised qualifications or statements of attainment. 

This means that a course meets the standards required by industry and the qualification or statement of attainment you gain is recognised throughout Australia. A course is nationally recognised if it is developed under the Australian Qualifications Framework (AQF) and delivered by an RTO.  It is our policy and a legislative requirement that we formally recognise all AQF qualifications and Statements of Attainment (SOA) issued by any other RTO.  Please contact us should you wish to investigate and be accredited for recognition of your prior qualifications.  Nationally recognised training is sometimes referred to as accredited training. 

Yes. Please call on 1300 990 810 or email student.administration@pinnaclesfety.com.au for a soft-copy of your certificate/s.

If you require a physical copy, we can assist you with requesting one over the phone; please note that fees apply.

Please note we require the following details to verify and process the request.

1. Full Name
2. USI Number
3. Course Name 
4. Current Mailing Address 

We take your privacy very seriously and comply with the requirements of the National Privacy Principles of the Commonwealth Privacy Act 2001.

A copy of Pinnacle Safety and Training’s Privacy Policy can be found here